Last updated 19 August 2026

Privacy Policy

This Privacy Policy explains how Animexa (“we”, “us”) collects, uses, and shares information when you use animexa.ai, the Animexa application, and related services. We operate from India and serve customers worldwide.

The marketing website does not create accounts by itself. Sign-in, generation, library, billing, and publishing happen in the Animexa application.

1. Information we collect

• Account details: name or display name, email, and authentication identifiers from email/password or Google sign-in via Firebase Authentication.
• Billing: subscription plan, credit balance, purchase history, country or tax location if provided, and payment status. Card numbers, UPI, and wallet details are processed by Razorpay. We do not store full payment card numbers.
• Content you submit: topics, scripts, prompts, uploaded images or logos, brand settings, captions, and publish schedules.
• Generated media: videos, images, audio, stories, storyboards, and job metadata we create for you.
• Social connections: when you connect a network (currently Facebook, Instagram, TikTok, or YouTube), we store OAuth tokens (encrypted where applicable), account handles, and destination IDs needed to post on your behalf. We do not ask for social passwords.
• Usage and diagnostics: pages and features used, approximate region, browser or device type, and logs needed to operate and secure the service.
• Support messages you send us, including email to hello@animexa.ai.

2. How we use information

• Provide generation, storage, library, scheduling, and publishing features.
• Authenticate you, maintain your session, and protect accounts.
• Charge credits, process subscriptions and credit packs (including international cards), calculate applicable tax, and send receipts.
• Publish to social accounts you connect, at the times you choose.
• Detect abuse, debug failures, and keep the platform secure.
• Communicate about your account, generations, billing, and material product changes.
• Comply with law (including tax and accounting) and enforce our Terms & Conditions.

3. Legal bases (EEA/UK and similar)

Where those laws apply, we process personal data on these bases:

• Contract — to create your account, deliver the SaaS, and process payments you request.
• Legitimate interests — security, fraud prevention, product improvement, and service analytics.
• Consent — optional analytics cookies or marketing, where required.
• Legal obligation — tax, accounting, and responding to lawful requests.

4. AI processing

To create videos, images, speech, stories, and related assets, we send prompts and necessary media to third-party AI, rendering, and infrastructure providers. Those providers process data to fulfill the request, subject to their terms. Do not submit information you are not allowed to share.

5. Social publishing and OAuth

If you use Publish, we request permission from the platform to post using the account you authorize. You can disconnect a network in the application; we then stop new posts to that account. Platform rules still apply.

6. Payments

Paid plans and credit packs are processed by Razorpay. They receive the information needed to complete checkout, prevent fraud, and meet financial regulations. See the processor’s privacy policy for how they handle that data. We may receive limited billing metadata (last four digits, card brand, country, payment success or failure).

7. Cookies, logs, and analytics

The application uses essential cookies and local storage for sign-in and preferences. We keep operational logs to run and debug the service. The marketing site may use Google Analytics or similar tools when configured in Console, to understand traffic. You can control cookies in your browser; blocking essential cookies may prevent the application from working.

8. How we share information

We do not sell your personal information. We share information only:

• With processors who help us run the product (hosting, authentication, AI generation, payments, email, analytics, social APIs).
• When you ask us to publish to a connected social account.
• If required by law, to protect rights and safety, or in connection with a merger or asset transfer (with notice where required).

9. International transfers

We may process information in India and in other countries where our servers or providers operate (including the United States and the European Economic Area). When we transfer data from the EEA/UK, we use appropriate safeguards such as the processor’s standard contractual clauses or equivalent mechanisms, where required.

If you are in India, we process personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023, as it comes into force.

10. Retention

We keep account, billing, and generated-content records while your account is active and as needed for operations, disputes, tax, and legal obligations. You can delete projects or disconnect social accounts in the product. To request account deletion, email hello@animexa.ai.

11. Security

We use measures such as encrypted transport, access controls, and encrypted storage of social tokens where applicable. No method of transmission or storage is 100% secure.

12. Your rights

• Update profile and billing in the application.
• Disconnect social accounts from Publish.
• Cancel a paid plan (you remain on Free unless you ask us to delete the account).
• Request access, correction, deletion, restriction, or portability of personal data, or object to certain processing, by emailing hello@animexa.ai. We may need to verify the request.
• If you are in the EEA/UK, you may lodge a complaint with your local data protection authority. If you are in India, you may also use remedies available under applicable Indian data protection law.

13. Children

Animexa is not directed to children under 13 (or the minimum age required in your country). Paid purchases require you to be 18 or the age of majority. We do not knowingly collect personal information from children. If you believe a child has created an account, contact us and we will delete it.

14. Changes

We may update this policy. The “Last updated” date will change. Continued use after an update means you accept the revised policy. Material changes may also be notified in the product or by email.

15. Contact

Privacy and data requests: hello@animexa.ai. See also our Terms & Conditions.